FAQ
Q: How do I check the "transaction details" of a passbook account?
A: The Post APP currently provides relevant account asset overview information after logging in. If you click on "Passbook (or Digital Savings)", the system defaults to providing transaction details information for "within 7 days". You can click on the "＜" or ">" symbol to check the transaction details for "today" or "within 30 days". If you need to check more information, please click on "More" to set the search conditions.
Q: How do I check the "unlisted" or "combinative listing" transaction data of a passbook account?
A: Please select the passbook account you want to query and then click on "More" > "Unlisted Transactions" / "Combinative Listing" to query.
Q: How do I set up a scheduled transfer or a regular transfer?
A: Please click on the "Transfer" function, when providing the transfer bank and transfer account number, click on "Select Frequently-used/Designated", then switch to the "Designated Account" tab, and select you want to set. After entering the transfer amount, please set the scheduled date in the "Transaction Date" field. If you need to set up a monthly regular transfer, you can check the box below "Same day of each month", and set the transfer end date to complete.
Q: The iPost (web version) has applied for a designated recipient deposit account (designated transfer account). Do I need to reapply for designated transfer using the Post APP? What is the transfer limit?
A: 1. As long as the iPost has applied for a designated recipient deposit account, it can use the Post APP's designated transfer service without reapplying.
2. Please refer to the "Automated Service Charges and Maximum Limits".
Q: How do I use Post APP non-designated transfers? What is the transfer limit?
A: 1. Please refer to the instructions in the link below or bring relevant documents to apply at the post office. Personal accounts that log in with "ID number" can also apply for online non-designated transfers and device authentication password services through Post APP (version V1.23.0 or above). After logging into Post APP, click on "More" > "Set up" > "Device Authentication" Function, then "Apply Now". Upon using your postal debit card to active at our ATM/WebATM, the Device Authentication Password will be provided.
2. If you have multiple savings accounts, different outgoing accounts must apply separately for activating online service non-designated transfer transaction functions.
3. If device authentication is used as an identity verification transaction control mechanism, after entering transaction data, you must go to a mobile device that has completed binding to confirm transaction information before completing the transaction.
4. The maximum limit for each non-designated transfer is NT$50,000, the maximum daily limit is NT$100,000, and the maximum monthly limit is NT$200,000.
Q: Can I receive notification messages if there are funds credited or debited from my account?
A: Post APP provides "Passbook Savings Account Transaction Push Notification" service. You can turn on receiving push notifications in "More" > "Set up" > "Notification Service" after logging in, and you can receive push notifications for passbook savings account transactions. If the notification function of the Post APP is turned off in the settings of the mobile phone itself, you can click on the "bell" icon in the upper right corner of the APP to check various notification messages in the inbox.
Q: How do I download the passbook cover, check the transfer limit and preferential times?
A: Please click on the "Accounts" section and select the savings account you wish to inquire about. Once you are on the transaction details page, click on the "Account Information" at the top of the screen to view the information.
Q: How do I know if the transfer amount has exceeded the limit?
A: When making a transfer through Post APP, it provides the daily/monthly transfer remaining limit for reference below the "Transfer Amount" field.
Q: How do I transfer / receive money by scan QR Code?
A: After logging in, please click on the scan code icon in the upper right corner to perform transaction, or click on "More" > "Scan QR Code" > "Scan QR Code" / "Show QR Code to Collect" to show the QR CODE of your account.
Q: How do I use Post APP to pay credit card fees?
A: After logging in, please click on "More" > "Payment", then click on "Credit Card". If there is no giro account number on the payment bill, you can click on "General Payment" below to make a payment.
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