Chunghwa Post Co., Ltd. upholds the core value of "Putting the customers first and providing services in honesty and efficiency." and is dedicated to realizing its vision: "To run a postal administration that provides excellent services and is trusted by all citizens." In addition to its three core businesses—mail services, savings and remittances, and life insurance—Chunghwa Post continues to evolve with the times by formulating a "Postal Digital Development Blueprint" to embrace rapid advancements and digital trends.This blueprint promotes digital transformation, smart logistics, all-age life insurance products, and diversified digital financial services. For instance, the iBox offers 24-hour unmanned self-service postal access, while the Mobile Post App delivers convenient, high-quality financial services to users. Aligned with government policies, Chunghwa Post has also adopted AI technologies and cross-agency collaboration mechanisms to combat financial fraud and protect public assets. Additionally, the company is modernizing its post office facilities, revitalizing assets, and incorporating green and sustainable practices. Through these efforts, Chunghwa Post exemplifies the spirit of innovation balanced with social responsibility, reinforcing its image as a reliable national brand deeply rooted in the hearts of the people.

Looking back on the historical development of Chunghwa Post, it dates back to 1888, Liu Minchuan, the first Qing Governor of Taiwan Province, issued 16 Articles of Taiwan Postal Service on February 21, created a new postal service, and established the Taiwan General Post Office (GPO) in Taipeh Prefecture on March 22. The GPO provided stamps and mail delivery service; however, this innovative postal service was not available in the mainland area. After the first Sino-Japanese War, the Japanese colonial government established the Field Command Post Office in 1895. In the next year, the Field Command postal service was abolished and the regular postal service was resumed.

In 1895, Sir Robert Hart was the Inspector-General of China's Imperial Maritime Custom Service (IMCS). He drafted modern postal regulations that included 4 items and 44 articles in total and were approved by the emperor through the Zongli Yamen, the Qing equivalent of the Foreign Office, on March 20, 1896. The Imperial Chinese Post was established with Sir Robert Hart as supervisor. To commemorate the beginning of modern postal service in our country, March 20 was therefore set as a memorial day by the Ministry of Transportation and Communications in 1947.

The Imperial Chinese Post was initially under the supervision of the IMCS. In 1911, the Ministry of Posts and Communications took over and established the Directorate General of Posts. A year later the Ministry was reorganized as the Ministry of Transportation and Communications and the Imperial Chinese Post was renamed as Chunghwa Post. Later, the General Postal Remittances and Saving Banks was established in 1930 and renamed to the Directorate General of Postal Remittances and Saving Banks after the Postal Act was announced in 1935. Subordinate to the Directorate General of Posts, the Directorate General of Postal Remittances and Saving Banks started providing life insurance service. The year 1936 saw the enforcement of the Postal Act and its supplementary rules, which laid the foundation for the Company.

In 1946 the Administrative Bureau of Posts and Telecommunication was established yet in 1949 the bureau was authorized to be divided into two: The Administrative Bureau of Posts and Administrative Bureau of Telecommunications. That same year the Directorate General of Posts and the Directorate General of Postal Remittances and Saving Banks both retreated to Taiwan. The next year (1950) the Directorate General of Posts was instructed by the Ministry of Transportation and Communications to terminate the operation of the Directorate General of Postal Remittances and Saving Banks while the Administrative Bureau of Posts would continue providing postal savings and remittance service under the direct supervision of Directorate General of Posts. However, in 1962 the Directorate General of Postal Remittances and Saving Banks was reinstated to help encourage saving and revitalize the financial sector. In 1980, the Directorate General of Posts reorganized the Administrative Bureau of Posts into three bureaus situated in northern, central, and southern regions of Taiwan to develop business and strengthen management.

In response to fierce competition in the market as well as the need to broaden the scope of service, the amendments to the Postal Act were passed in July 2002. In January of the following year (2003), the Directorate General of Posts of the Ministry of Transportation and Communications was officially reorganized into Chunghwa Post Company Limited with the Ministry of Transportation and Communications as its one and only shareholder. Chunghwa Post Company Limited has evolved from a government agency to a government-owned enterprise, taking over all the assets and debts of the Directorate General of Posts and continuing all the services.

Since its founding, Chunghwa Post has developed for over 129 years, spanning 3 centuries. As a long-established enterprise deeply rooted in Taiwan, it maintains a strong presence across administrative divisions nationwide. Leveraging its extensive network and strong brand image, as well as its close community ties, Chunghwa Post provides accessible and diversified services, including mail services, savings and remittances, and life insurance. Its business philosophy and high service standards have earned the enduring trust and recognition of the public. Moving forward, Chunghwa Post will continue to uphold its service values of "Reliability, Amiability, Efficiency, and Innovation", striving to enhance operational performance and customer satisfaction. It will also actively fulfill its corporate social responsibility by advancing ESG goals and supporting Net-Zero Emissions policies, working hand in hand with society to create a sustainable future.

To run a postal administration that provides excellent services and is trusted by all citizens.

Putting the customers first and providing services in honesty and efficiency.

Chunghwa Post may engage in the following businesses:
1. Delivery of mail.
2. Postal savings.
3. Remittances.
4. Simple life insurance.
5. Philately and related merchandise.
6. Management of postal assets.
7. Subject to approval by the MOTC, Chunghwa Post may also operate as an agent for other businesses, make investments, or operate related businesses as described under subparagraphs 1 to 6 of this article hereof.

I. The management and governance of the Company adopts a two-tier system: The chairperson of the board and the president of the Company.
The chairperson of the board should take full responsibility for the Company's operations. The president of the Company should be one of the board directors and must be nominated and appointed by the board.
II. The personnel policy of the Company adopts a double-track system for the time being.
After the reorganization of postal services, the Act of Establishment stipulates that original personnel policies still apply to current employees. However, new recruits will adhere to new personnel policies and no longer work as civil servant. With a flexible, incentivizing payment and bonus system, the Company is able to promote and reward eligible employees according to the business needs and the market price. All employees will be evaluated based on their actual performance concerning a promotion, new appointment, pay raise, or bonus. This system is hoped to encourage a right working attitude among employees and create a refreshing atmosphere at the Company.
III. Implementing the Responsibility Center System
Post offices (or Responsibility Center Offices) in all tiers under Chunghwa Post are the units of administration and management (supervision) in charge of implementing the policies instructed by the headquarters and they form an independent and comprehensive team to run the business. To faithfully present the operation performance of each Responsibility Center Office, assessment items and criteria for performance will be reviewed on a regular basis in hopes that the grading system can be more diverse and the assessment criteria more reasonable. In addition, performance bonuses will be integrated into the responsibility center system as a stimulus.