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Last updated:2021/12/20 Print


Notice for Collection of Personal Data by Chunghwa Post Co., Ltd.


As the collection of your personal data involves your privacy rights, Chunghwa Post Co., Ltd. (hereinafter referred to as "Our Company") shall, in accordance with Paragraph 1 of Article 8 of the Personal Data Protection Act (hereinafter referred to as the "PDPA"), explicitly inform you of the following:

In accordance with Article 1 of the Postal Act, our Company is obligated to provide universal postal services and conducts mail delivery business. To fulfill our obligations, deliver mail entrusted by customers, and provide various postal services, our Company collects, processes, or uses personal data such as your name, address, telephone number, and ID card number. We follow the guiding principles of our management policy and maintenance plan of personal data protection because we respect your rights and interests. We act in a sincere and trustworthy manner, so that you can provide your personal data to us with peace of mind.

Your personal data will be processed or used only within the duration of the specified purpose or contract, for the period necessary for the execution of the business and for the period of retention required by the relevant law. In principle, your personal data will only be processed and used by our Company, the outsourcing organizations of the Company's business, organizations with which the Company has business dealings, authorities with investigative powers under the law, or financial supervisory authorities of the country, in a manner consistent with the law. However, for the purpose of providing you with international mail delivery and handling mail inquiries and indemnity, we will provide the recipients with the international transmission of personal data that is not restricted by the central authority of the destination, to be processed and used outside of our country. If you need further information concerning the processing or use of your personal data, please contact us.

Pursuant to Article 3 of the Personal Data Protection Act, you may exercise the following rights with respect to your personal data held by our Company:

  1. Other than the exceptions provided in Article 10 of the Personal Data Protection Act (PDPA), you may make inquiries to our Company, request to review the personal data collected, or request to receive a photocopy the collected data in accordance with Article 10 of the PDPA, provided that the Company may charge a necessary fee to cover the cost following Article 14 of the Personal Data Protection Act.
  2. You may request our Company to supplement or revise your personal data, provided that you duly explain the reasons and facts in accordance with Article 19 of the Enforcement Rules of the Personal Data Protection Act.
  3. Shall our Company collect, process or use your personal data in violation of the provisions of the Personal Data Protection Act, you may request to cease the collection, processing or use of your personal data under the provisions of Paragraph 4 of Article 11 of the Personal Data Protection Act.
  4. In terms of Paragraph 2 of Article 11 of the Personal Data Protection Act, in the event of a dispute regarding the accuracy of personal information, you may request the company to discontinue processing or using your personal data. However, this may not be applicable when it is necessary for the performance of an official duty or fulfillment of when it is agreed by you in writing.
  5. In terms of Paragraph 3 of Article 11 of the Personal Data Protection Act, you may request our Company to delete, discontinue processing, or using your personal information when the specified purpose no longer exists or the time period expires, except as provided in this proviso, where it is necessary for the Company to carry out its business and where the dispute is stated or where your written consent has been obtained.

If you wish to exercise your rights under Article 3 of the Personal Data Protection Act, please contact our Customer Service Center (0800-700-365), or reach out to any post offices. You can easily find the telephone numbers, e-mail addresses and addresses of our business units on our website (http://www.post.gov.tw).

If our Company needs to collect your personal data for the above reasons, you are free to decide whether to provide the related personal data. If you choose not to provide your personal data necessary for the execution of business operations, it may, however, affect your right to receive optimal services from our Company. We apologize for any inconvenience, thus, caused.