Due to recent changes in U.S. customs and tariff policies, U.S. Customs has tightened inspections on inbound mail. As a result, some international airmail letter-post items sent to the United States and Hawaii have recently been returned without a clear explanation.
To protect customers' interests and ensure successful delivery, effective immediately, Chunghwa Post will temporarily adjust mailing services for the U.S. and Hawaii as follows:

1. Mail to the United States
• Please use EZPost to make your shipping label .
• Only mail items of Non-commercial bona fide gifts valued at 100 USD or less, Books, Document are available.
2. Mail to Hawaii
• All airmail letter-post items to Hawaii are temporarily suspended.
• If you need to send documents to Hawaii, please use EMS (Document type). Please use EZPost to make your shipping label, and please select “Documents” as the category of item .

3. For letter-post items sent between October 1 and October 16, 2025 to the U.S. or Hawaii that are returned as a result of this incident, Chunghwa Post will refund the full postage to the sender.
Refunds will apply to both mail not yet dispatched and mail returned after export.

We apologize for any inconvenience this may cause and sincerely appreciate your understanding and cooperation.