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Taiwan Time: May 12,2021 00:33:51 GMT+8:00

Other ItemsQuestions and Answers

Last updated:2013/01/01
FAQ

How does one apply for redirected mail?

The addressee should fill out an application form and take it to the local delivery unit concerned. However, if the mail is care of someone, the sender or the agent should render the application. The applicant should sign or chop the application form. If the applicant is a public organization or private company, the representative should sign or chop the form, in addition to including the chops of the organization or the company on the application form.

What is the "evening prompt mail delivery" service?

If an addressee is unable to receive registered mail at home during regular post-office-operating hours due to work or some other factor, the person can request the post office arrange by telephone or by correspondence to deliver the mail in the evening by prompt delivery service. An additional prompt delivery charge will be collected at the time of delivery for ordinary registered mail requested for evening delivery. If a sender requires the service, "prompt delivery in the evening" labels are available at post offices.

What is the "redirection of the claimed registered mail to a designated office" service?

If an addressee is unable to receive registered mail at home during regular post-office-operating hours due to work or some other factor, an application for redirection of ordinary registered mail to a designated office can be sent to the post office. The application form is available at local post offices, or it can be downloaded from the Chinese Postal Service website (http://www.post.gov.tw/download.htm). Redirected mail is limited to the addressee that applies only.

How does one apply for redirection of claimed registered mail to a designated office?

If the addressee is not available to pick up the claimed registered mail, an application to apply for the redirection of the mail to the designated office can be requested from the post office concerned by telephone or by correspondence.

How does one apply the mail enquiry?

For ordinary mail, the sender should attach the format of the original mail to the enquiry form for further tracing. For registered mail, the sender should tender the receipt to the office of origin and offer the following details: a. mail category; b. date of posting; c. names and addresses of sender and the addressee; d. serial number given by the post office, if available.

What is the period for mail enquiry?

For domestic mail, inquiries will be accepted within a period of six months from the date on which the item was posted.

For international letter post and parcel post mail, the inquiries will be accepted within a period of six months from the day after that on which the item was posted.

For international EMS items, the inquiries will be accepted within a period of 3 months from the day after that on which the item was posted and no liability be claimed from the Post if item posted over 3 months without an inquiry.

What are the charges for mail enquiry?

As from Jan. 1, 1996, enquiry for both domestic mail and international mail is free of charge. For domestic mail, if an additional service (by fax) is required by the customer, then the fax charges of NT$15 will be levied by the post office. For international mail, an additional charge will be collected if the inquirer requests for quicker enquiry by fax, telex or EMS.

How does one apply for indemnity for lost, stolen or damaged mail?

The sender of a registered item is entitled to an indemnity if the item is lost, rifled or damaged. The sender should, within the same periods as those in item number 27 above, attach the receipt for the item concerned to an indemnity request application form and give it to the office of origin.

How does one apply for a postal box?

An application form and two copies of chop identification papers can be obtained at the local post office. Taiwan national applicants should bring the ID card and the completed form and chop identification papers to the post office to apply for a postal box. Foreign applicants should bring the passport or resident ID card and the completed form and chop identification papers to the post office to apply.

How does one become a long-term stamp subscriber?

After completing an application form, a stamp account is opened at the post office. The post office will mail new issues to the stamp subscriber. If the amount in the account is insufficient, the post office will automatically withdraw the required amount from the postal savings account of the subscriber. The amount of the automatic withdrawal should be over NT$200.
Contact Unit Department of Mail Business and Operations
E-mail bus01@mail.post.gov.tw
Fax (02)23969121
Last Updated : May 11, 2021 Visitors: 1149127