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Last updated:2013/01/01
FAQ

What is the "Business Reply Service"?

Business reply letters are unstamped business reply envelopes, postcards, questionnaires, blank reply cards, and reply labels inserted or published in newspapers or magazines, for which the sender pays the postage upon receiving them.

How does one apply for the "Business Reply Service"?

Business reply letters should first be registered at the regional postal administration concerned. In addition to two sample copies of the business reply item that should accompany one copy of the application form, letter postage must be reserved for 2000 pcs.

What are the specifications for "Business Reply" items?

The business reply items must conform to the following points:
letter: 10.5 x 22.2 cm (maximum) and 11.4 x 16.2 cm (minimum);
post card: 10.5 x 14.8 cm (maximum) and 9 x 14 cm (minimum);
all text and the symbols: must be printed in black or blue;
the zip code and its framework: must be printed in red, dark red, or gold red; the thickness of the framework: 0.5-0.6mm; weight of the paper: 100p white paper for letters and 180p white paper for post cards.

On what conditions can a sender apply for the "withdrawal from the post office or alteration/correction of address" service?

A sender can, before delivery, apply for withdrawal from the post office or alteration/correction of address of all mail, except that which is detained, confiscated or destroyed according to the rules. For international mail, if the withdrawal service is not available in the country of destination, the sender is not allowed to request the service.

How does one apply for the "withdrawal from the post office or alteration/correction of address" service?

An application form and one copy of the format of the envelope should be taken to the office of origin, and the service charge must be paid. However, if the mail is still at the office of origin, there is no charge. If the request is only for the alteration of the address, the sender can apply for office delivery, and no application form or service charge is required.

What are the charges for the "withdrawal from the post office or alteration/correction of address" service?

For domestic mail, the charge is NT$15, while that for international mail isNT$24. An additional charge will levied if the sender requests the service by the quickest method.

What is "claimed registered mail"?

After a failed second delivery attempt of domestic registered mail, the post office will issue a notification and inform the addressee to pick up the mail at the post office or other designated place. The addressee should take the notification with his ID card and chop to pick up the mail within the 15 days after receiving the notification.

What is "poste restante" mail?

If an addressee does not have a permanent mailing address, the sender can send the mail to the "poste restante" counter in the post office and let the addressee pick up the mail at the post office by showing an ID card.

What is the retention period for "poste restante" mail?

For the poste restante items, the retention period is fifteen days starting the day after the items arrival at the designated Post Office, are free of charges. Mails unclaimed after this period shall be charged for the demurrage fees.

If the addressees refuse or neglect to pay the demurrage fees, the mail shall be disposed of in accordance with regulations regarding undelivered mails. Although the retention period for domestic poste restante items is fifteen days starting the day after the items arrival, the addressee may make an application for the extension period up to one month.

For international letter post and parcel post poste restante items, the retention period is two months. Mails unclaimed after this period shall be disposed of in accordance with regulations regarding undelivered mails.

For international EMS poste restante items, the retention period is five days starting the day after the items arrival at the designated Post Office. The addressee may make an application for the extension period up to one month.

What is redelivery or redirection mail?

When items of mail matter are redirected to a new address because of a change of address of the addressee or of the person to whose care items are addressed, if the new address is within the delivery area of the delivering office, it is termed "redelivery" mail. If the mail is not redelivered in the original delivery area, but forwarded to another office for delivery, it is termed "redirection" mail.
Contact Unit Department of Mail Business and Operations
E-mail bus01@mail.post.gov.tw
Fax (02)23969121
Last Updated : December 12, 2018 Visitors: 1145388