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About UsSocial Responsibilities

Last updated:2013/09/04 Print

Chunghwa Post Co., Ltd. Actively Serves its Social Responsibilities in the Disaster Relief Actions for Morakot Typhoon Victims

Chunghwa Post launched the following rebuilding schemes for Morakot Typhoon victims:

Postal Services
Chunghwa Post helps Morakot Typhoon victims through the difficult times and helps them rebuild their homes. For disaster relief, Chunghwa Post contacted the Red Cross Society of the R.O.C and asked the Red Cross Society to distribute relief goods to its Chiayi, Tainan, and Kaohsiung City charters, as well as Pingtung and Taitung governments on behalf of Chunghwa Post. Up to August 20th, all post offices nationwide launched a special program to deliver ¡§Disaster Relief Packages¡¨ to five charter offices of the Red Cross Society, including its Chiayi Charter Office, free of charge, and a total of 70,058 packages have been shipped.
Chunghwa Post dispatched a total of 262 special long-haul delivery shifts (including the original Southern Taiwan Railway route, which was replaced by the 44  Suao-Hualien Expressway) and 608 local short-haul shifts to deliver the above-said disaster relief packages to the disaster areas. And from August 14th to 16th, Taiwan Railway Company was commissioned to add one cargo tram to the Shulin-Taitung Line trains to help Chunghwa Post ship the disaster relief packages. Approximately ten truckloads of packages were shipped in three days.
Chunghwa Post reorganized its delivery vehicle shifts to coordinate with the social service bureaus of the county governments to deliver relief goods to the disaster areas. A total of 176 shifts have been dispatched. All costs of shipping, transportation, and handling were covered by Chunghwa Post.
To provide postal services to the Morakot Typhoon victims, Chunghwa Post dispatched teams of service personnel to the 15 shelters in Kaohsiung City, Pingtung County, and Taitung County, offering banking and postal services at set schedules and locations. Extra personnel were dispatched as needed. From August 16th to 30th, a total of 851 transactions, involving a total of NT$106,458,148 were completed onsite.
Banking Services

To provide convenient banking services for donations and disaster victims, Chunghwa Post offered emergency banking services and free service schemes, as follows:

Emergency Services:
Up to September 30th 2009, Chunghwa Post¡¦s banking customers may conduct cash withdrawals in the following ways:
The disaster victims may apply to withdraw cash upon presentation of any identification documents, identification certificates issued by the community leaders, precinct police authorities, or township offices, or if a relative testifies with identification documents. The applicant should fill out and sign (personal seal waved) a cash withdrawal slip and a passbook reissuance slip to complete the cash withdrawal process and a temporary passbook will be issued.
Cash withdrawal is limited to NT$100,000 and exceptions will be evaluated on individual basis.
Chunghwa Post set up temporary post office services for savings and withdrawal needs at the shelters (Taitung County, Pingtung County, and Kaohsiung City).
Free Service Schemes:
Services for depositing into Giro Savings accounts opened by government authorities, charity organizations, or media production companies for disaster relief purposes are free from service charges.
Services for inter-bank remittance into charity accounts opened by government authorities or charity organizations for disaster relief purposes are free of service charge.
Chunghwa Post¡¦s customer may transfer funds through ATM, WebATM, Internet-Post-Office, mobile phones, and FXML to charity accounts opened by government authorities or charity organizations for disaster relief purposes, and all services are free of charge (the system will make a deduction for the service charge upon transfer, and the service charges will be debited back to the account after the internal balancing processes are completed).
All service charges listed for Schedule of postal remittances & savings service charges, i.e. reissue of savings passbook (including ATM card), replacement of personal seal, and more, are waved for disaster victims.
Service charges are waved for disasters victims when applying for reissuance of the National Health Insurance IC Card.
Postal Life Insurance Services

For the 88 Flood disasters brought about by Typhoon Morakot, post offices nationwide voluntarily sent personnel to care for the needs of the policyholders, as well as offered emergency programs and discount schemes as described in the following section:

Emergency Programs for Premium Payment and Reisse of Insurance Contracts:
From August 1st to October 31st, disaster victims,the policyholders,who are unable to pay for the insurance premium payments through the auto transfer system due to insufficient account balance before the last day of the grace period (3 month from the premium due date), will be granted an extra 3-month deferment period and the contract will stay effective.
Disaster victims are free from service charges for application to reissue insurance contacts.
Beneficiaries eligible for claims of matured contracts, survivor payment, or any forms of insurance will receive payments upon confirmation of the contract status, and the required documents can be submitted later (please contact post offices nationwide).
The policyholders Applying for Insurance Claims:
For disaster victims with active contracts, Chunghwa Post voluntarily sends personnel to care for the needs of the families and assists them to make insurance claims.
Beneficiaries may make relevant claims upon presentation of insurance contracts and coroner¡¦s reports.
In the case of lost contracts, please also fill out the Notification of Changes in the Contract section to apply for issuance of contract copies (reissue of contract is not required).
Life Insurance Loans:
Persons with fully damaged privately owned houses may apply for deferment in mortgage premiums and interest up to five years.
Persons with partially damaged privately owned houses may apply for deferment in mortgage premiums up to five years and interests up to six months.
Disaster victims with privately owned houses (i.e. flooded homes) may apply for deferment in mortgage premiums up to two years and interests up to six months.
Persons with damaged privately owned houses in other situations may apply for deferment in mortgage premiums up to one year and interests up to six months.
For the above preferred terms, disaster victims should choose the most suitable scheme from the above programs and apply before December 31st 2009.
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