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Questions and Answers:

 

Q: What is the retention period for "poste restante" mail?
A: For the poste restante items, the retention period is fifteen days starting the day after the items arrival at the designated Post Office, are free of charges. Mails unclaimed after this period shall be charged for the demurrage fees.

If the addressees refuse or neglect to pay the demurrage fees, the mail shall be disposed of in accordance with regulations regarding undelivered mails. Although the retention period for domestic poste restante items is fifteen days starting the day after the items arrival, the addressee may make an application for the extension period up to one month.

For international letter post and parcel post poste restante items, the retention period is two months. Mails unclaimed after this period shall be disposed of in accordance with regulations regarding undelivered mails.

For international EMS poste restante items, the retention period is five days starting the day after the items arrival at the designated Post Office. The addressee may make an application for the extension period up to one month.

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Jinshan Building Address : No.55, Sec. 2, Jinshan S. Rd., Da-an District, Taipei City 10603, Taiwan (R.O.C.).
TEL : +886-2-2321-4311、TEL : +886-2-2392-1310
Aiguo Building Address :No.216, Aiguo E. Rd., Da-an District, Taipei City 10603, Taiwan (R.O.C.)
TEL : +886-2-2393-1261、TEL : +886-2-2321-3625
Customer Service Center voice service hotline : 0800-700-365, or payment number (04)23542030 if you dial through a cell phone .
 
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